Return Policy
Every product that you purchase from Louver and Lite is custom made even those items that may be considered Stock sizes. Because of this fact the only products that can be returned are those that need to be returned or exchanged due to factory defect.
In the case that there is a defect in your product, you can return the product in its original condition for a refund on the purchase price (minus the shipping and handling) by following these steps:
- Call us at (877) 962-3346 or email us at sales@louverandlite.com to let us know that you plan to return the product within 30 days of the date of purchase.
- Make sure that your product is in its original packaging. If you do not have the original packaging, pack all items safely and securely for shipping and include a copy of your email receipt. We recommend that you send the package via a traceable and insurable method.
That's it! Upon receipt of your return, it takes us 10-15 business days to process your return and credit your account. The credit will be processed against your original form of payment. We will notify you via e-mail once your return has been processed.
Please Note:
- Unfortunately, shipping is provided by a third-party, therefore shipping charges are not refundable, and return shipping must be paid by the customer. COD deliveries will be returned on receipt.
- Please contact us immediately if shipping damage is present at the time you receive your package.
